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GDPR – PRIVACY – DISCLAIMER – GENERAL TERMS OF USE
(LAST UPDATED ON 13/03/2019)

 

1. PRIVACY

1.1. PERSONAL DATA PROTECTION

Bopro cares about your data and uses a SSL certificate on the website. SSL stands for Secure Sockets Layer, this technology uses the encrypted connection between the server and web browser.
Any visit to, and/or use of, this website involves the collection and processing of personal data. In compliance with The General Data Protection Regulation, in effect on May 25 2018. Bopro has established a clear and precise policy for the protection of personal data.
Bopro has also implemented safety measures to avoid any loss, abuse or destruction of personal data that belongs to users of the website which has been disclosed to Bopro. The processing of personal data collected by Bopro through the use of this website falls under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The regulation came into force on 24 May 2016 and will apply from 25 May 2018. Any collection of personal data, especially as a result of any registration is done with your explicit consent to such collection and processing by Bopro of the disclosed data.

1.2. PERSONAL DATA

Bopro will store and access the following data you provided to Bopro by filling in the contact form:
– First name and Family name
– Your emailadress
– Your phone number (if you gave it to us)
– Your IP address.

1.3. COOKIES

Please note that this website uses cookies. Cookies are small files sent by our server that are installed on your computer system’s hard drive. Cookies track a particular user’s access to a site and store information related to the pages visited by the user.
Our cookies contribute to the proper functioning of this website (technical session cookies). Their aim is to simplify your visits and improve the dialogue between our computer and yours. You can refuse the installation of cookies by configuring your navigator accordingly. However, refusing installation can prevent you from having access to certain services on the website.

1.4. PURPOSES

Bopro needs your contact information because you asked a question through our contact form. In order to contact you by phone or by mail we will access these data.
Bopro can also use your personal data to send you newsletters if you signed up explicitly for them.

1.5. DATA RETENTION

Your personal data shall be kept for no longer than is necessary for the purposes for which it is being processed.
1. You posted a question in the contact form, or you wrote an email to info@bopro.be: Your data will be deleted after 1 year if there’s no agreement/contract between Bopro and you.
2. You subscribed to the newsletter: Your data will be kept for 5 years. At any time you can unsubscribe to the newsletter or modify your data. After 5 years, we send you an email to ask whether you would like to keep being informed or not.
3. You use this website to gather information: With cookies we collect details about your visiting behaviour. These cookies are anonymous and have an expiry date (going from 1 session to 1 year)

1.6. TRANSFER OF PERSONAL DATA

Bopro does not transfer your personal data, nor the information contained in the cookies to third parties.

If you asked a question in our contact form, Bopro may communicate your personal data to its officers or subsidiaries for the purpose of offering you help or products in which you might be interested. If you expressed your interest in a specific project, you agree that Bopro is entitled to transfer your data to the private companies in direct relation to Bopro to offer you the best service possible.

1.7. DATA SUBJECTS RIGHTS

If you submitted your personal data to Bopro, you have the right to access, to rectify, to erase, to restrict and to transfer your data. Please contact gdpr@bopro.be if you would like to make use of these rights. Bopro will respond as soon as possible, within at least 4 weeks.
You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes the regulation. Any dispute arising from, or related to, the use of this website and/or these general terms and conditions of use will be subject to conciliation between the parties. If the mediation between the parties is unable to reach a result, then the dispute will be submitted to the court of Ghent (Belgium), or to any other competent court, at Bopro discretion.
In the event of any judicial or administrative proceedings, the printed version of these general terms and conditions of use and of any other notice provided by Bopro on this website or in electronic format, shall enjoy the same standing as commercial documents or registers created and stored in hard copy.

1.8. PROTECTION OF PRIVACY

Bopro is GDPR compliant. More information on GDPR, is to be found on https://www.eugdpr.org/ .

2. GDPR AND STAKEHOLDER AND MARKET CONSULTATION WITH QUESTBACK

We also handle your data carefully when you’ve submitted an online quest. The treatment of your data is in line with the current GDPR regulation.

2.1. PERSONAL DATA

Anonymous surveys do not collect personal data: we don’t process your first name, last name, mail address or phone number. This primarily concerns surveys that we keep in the context of stakeholder or market consultation.
By answering the questions, you share information which allows Bopro to adjust its services to economic, societal and social changes. If you happen to give your mail address (for example to participate in a contest), this mail address will only be retained and processed for this purpose.

2.2. PURPOSES

Your data will be processed completely anonymously and converted into percentages. The results of the quest will be available online and offline (for example in a publication).
In case you have submitted your mail address in the framework of the contest, it’ll only be used to announce that you have won.

2.3. RETENTION PERIOD

Your data will not be retained longer than needed. Although the tracking of the information over the years is very valuable and enables us to detect an evolution in our stakeholder and market consultations. Your data will be anonymously processed in the statistics.
Your mail address on the other hand will not be retained after we have or have not contacted you concerning the contest. It is however possible that your mail address is already part of our marketing mailing list. This is a mailing list used for marketing purposes from which you can unsubscribe at any time.

2.4. TRANSFER OF PERSONAL DATA

Your personal data will not be transferred to third parties. The results of the survey will be available online and offline (for example through a publication).

2.5. DATA SUBJECTS RIGHTS

See chapter 1.7.

3. GDPR AND CUSTOMER SATISFACTION SURVEYS WITH QUESTBACK

We also handle your data carefully when you’ve submitted an online customer satisfaction survey. The treatment of your data is in line with the current GDPR regulation.

3.1. PERSONAL DATA

Given the nature of the survey, we will track your personal information in this context. The data includes first name, last name, e-mail address, and phone number.

3.2. PURPOSES

Your data will only be processed within the customer satisfaction framework regarding the project or projects you’ve completed with Bopro.
The responsible of the project, employee of Bopro will be able to extract the necessary information from your feedback in order to improve the services of Bopro, the further cooperation…

3.3. RETENTION PERIOD

Your data will be saved together with your answers for a period of 10 years. Thanks to your input we can identify trends in our customer satisfaction.

3.4. TRANSFER OF PERSONAL DATA

Your personal data will not be transferred to third parties. The results of the survey are for internal use only.

3.5. DATA SUBJECTS RIGHTS

See chapter 1.7.

4. DISCLAIMER

You are liable for your use of this website. Any use of this website, or any data or information downloaded or obtained by any means whilst using this website, is at your own risk. We hereby exclude any and all liability for any loss, claims, injury, demand, expenses or damage to you and/or your computer, or for any loss of data, arising out of your use of this website, or from your downloading or viewing of any material posted on it, or on any third party website linked to it.
Bopro does not guarantee that this website, or the services available through it, will be provided on an uninterruptible basis, nor that they are appropriate for any particular purpose.
Bopro seeks to publish information on this website that is, to its best knowledge, up to date. However, Bopro does not guarantee that the information published on this website is adequate, accurate or complete, or that it will be updated on a regular basis. The information on this website (including the knowledge center and the links) is provided without any guarantees, conditions or warranties whatsoever, including as to the accuracy of its content or technical details. All information published on this website is provided for illustrative purposes only and is subject to periodic modifications. Bopro and/or its third party suppliers reserve the right to change or modify this website at any time and without prior notice. The disclaimer set out herein also applies to those third party websites that are available by hyperlinks from this website.

5. GENERAL TERMS OF USE OF THIS WEBSITE

5.1. ACCEPTANCE OF GENERAL TERMS OF USE

We strongly recommend that you read these general terms and conditions of use of this website carefully. By using www.bopro.be, you indicate your acceptance of these general terms and conditions of use and your agreement to abide by them. Bopro has updated his privacy statement to be compliant with the new Privacy Regulation, GDPR: General Data Protection Regulation which will be applied in May 2018.

5.2. USE OF THIS WEBSITE

The content of this website is provided for general information about Bopro and its activities. The content of this website is not provided to serve as a basis for evaluating Bopro, and is not binding or enforceable against it. Nothing in this website may be considered as being an offer for the sale or supply of services, or the conclusion of a contract.

5.3. ILLEGAL USE

When using this website, you agree to observe all relevant legal, regulatory and contractual provisions. You are prohibited from using this website in any way which could harm the interests of Bopro, its suppliers and/or its customers.

5.4. INTELLECTUAL PROPERTY RIGHTS NOTICE

All materials available on this website (including, but not limited to, texts, pictures, images, icons and data) are protected by Bopro’s intellectual property rights. In addition to the materials referred to above, the names and logos of Bopro appearing on this website are protected throughout the world by trade mark and copyright laws and treaties. You may not use the Bopro brand, trade marks or logos in relation to any products or services offered by Bopro or in any manner whatsoever that is likely to create confusion amongst consumers or to damage or discredit Bopro. Except as expressly provided herein, you must obtain the prior written permission of Bopro to copy, reproduce, represent, modify, transmit, publish, adapt, distribute, broadcast, grant a sublicense or sell by any means, any material published on this website, or use in any manner, all or any part of this website.

5.5. SAFETY AND CONFIDENTIALITY

We have used our reasonable endeavours to implement appropriate safety measures to prevent the loss, misuse, unauthorized access, disclosure and alteration and/or destruction of personal data on our website.

These general terms and conditions of use shall be governed and construed in accordance with Belgian and European Law.
If you have the impression that your personal data are not secure or if there are signs of misuse, or if you would like to access more information about the protection of your data, please contact Bopro nv
Oude Houtlei 140
9000 Gent
T : +32 (0)9 261 54 00
F : +32 (0)9 261 54 10
gdpr@bopro.be

CONTACT

You can address your comments or suggestions: by email to gdpr@bopro.be or by post to Bopro, Communication, Oude Houtlei 140, 9000 Gent.